Careers

Customer Service Member

City Lighting is expanding our customer service team. We are seeking a candidate who is a motivated, detail oriented employee who can work in a team environment while providing excellent customer service. Must have strong communication skills, and have the ability to multi-task. AutoCad and AGI skills are desired but not mandatory. Position pays negotiated salary and full benefits.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.