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Customer Service Member

City Lighting is expanding our customer service team. We are seeking a candidate who is a motivated, detail oriented employee who can work in a team environment while providing excellent customer service. Must have strong communication skills, and have the ability to multi-task. AutoCad and AGI skills are desired but not mandatory. Position pays negotiated salary and full benefits.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
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